Veterinary Urgent Care Services

1. Call us at (757) 473-0111 and describe your pet’s symptoms. A Customer Support Representative or a member of our urgent care team will give you an estimated arrival time based on our current capacity, remaining appointment slots, and your pet’s condition.
2. In some cases, once we have heard your pet’s issues, you may be told to go directly to a local ER. Unlike Veterinary Emergency Hospitals, we have limited space and no overnight staff.
3. Our team will work with you and your regular vet to provide the best care possible for your pet. If you have recently seen your family vet for the same medical condition, please bring any paperwork and/or medications that you have been given. This is not required, but it may save time and money, especially if we must run diagnostic tests.

• Vomiting/Diarrhea
• Not eating—Change in amount of food or water intake
• Drinking More/Less or Urinating more
• Lethargy
• Acting painful, vocalizing, shaking, panting
• Sneezing/coughing, difficulty breathing
• Wounds/lacerations
• Broken nails
• Skin, ear (discharge, debris, odor, twitching, scratching, shaking), nose (running, crusting, discharge) and eye (swelling, discharge, redness) issues
• Allergic reactions
• Toxic ingestions /foreign body
• Infections/Fever
• Lameness
• Change in urine color, frequency, or amount
• Bloat/distended abdomen
• Seizures
• Fractures/neurological signs
• End-of-life consultations, humane euthanasia, and cremation services

Because exotics can go downhill so quickly, please call us and let us know what is going on. Below is a list of possible but not limited to Urgent Care issues:

• Difficult, rapid, or labored breathing
• Anorexia (not eating) for 12 to 24 hours
• Fractures with bone protruding from an injury site
• Turtle/Tortoise shell injuries
• Bird—Broken blood feathers
• Bird—Puffed up
• Seizures
• Bird and Reptile—Cloacal prolapse
• Predator attacks
• Birthing difficulties
• Uncontrolled bleeding
• Not responsive to things that normally interest him/her (toys, treats, free time, etc.)

Please be prepared for a possible wait of 1-3 hours. You are welcome to wait in your car. One of our Urgent Care team members can triage to ensure patients are safe to wait a bit for medical care. If you are not sure, please ask for your pet to be triaged.